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  • Provider Coursera
  • Subject Communication Skills
  • $ Cost Free Online Course (Audit)
  • Session Upcoming
  • Language English
  • Certificate Paid Certificate Available
  • Effort 2-4 hours a week
  • Start Date
  • Duration 4 weeks long

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Overview

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The art of negotiation comes into play daily in the life of employees at all levels and in every position. Participants explore how current approaches to negotiation strategy and tactics are used, what negotiation entails, types of negotiation relationships that exist from hard bargain to win-win, to fully partnered relationships and personal ones. The course explores the personal and behavioral characteristics of an effective negotiator. Participants discuss how empowerment, power, and authority affect the negotiation process and outcome. Topics include how important it is to plan and prepare for a negotiation session.

Upon completing this course, you will be able to:
1. Learn about the nature of negotiation and how it differs from selling
2. Gain awareness of the basic doctrines of negotiation and barriers to effective negotiation
3. Explain the role of authority and how to address it in negotiations
4. Explain the role of power in negotiations and how to address power inequities
5. Explain the positive and negative influences of empowerment
6. Learn the different “stances” or negotiation styles negotiators might adopt
7. Demonstrate the factors that influence which negotiation style is implemented
8. Describe the personal and behavioral characteristics of an effective negotiator
9. Demonstrate your grasp of emotional intelligence and how it impacts the effectiveness of a negotiator
10. Assess your own values and personal style and how they affect the negotiation process
11. Learn about the critical importance of planning and preparation in the negotiation process

Syllabus

What is Negotiation?


Influencing Factors and Considerations


You and Your Counterparts as Negotiators


Preparation, Planning and Implementation


Taught by

Sue Robins

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Reviews for Coursera's The Art of Negotiation
3.7 Based on 7 reviews

  • 5 stars 29%
  • 4 star 14%
  • 3 stars 57%
  • 2 star 0%
  • 1 star 0%

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  • 1
Chicong V
5.0 3 years ago
Chicong completed this course.
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Naima C
3.0 3 years ago
by Naima partially completed this course.
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Joana J
4.0 2 years ago
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Melissa R
5.0 a year ago
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Peter O
3.0 2 years ago
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3.0 2 years ago
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Ais L
3.0 3 years ago
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