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  • Provider Coursera
  • Subject Communication Skills
  • $ Cost Free Online Course (Audit)
  • Session In progress
  • Language English
  • Certificate Paid Certificate Available
  • Start Date
  • Duration 5 weeks long
  • Learn more about MOOCs

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Overview

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Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution.

This course presents the material though video lessons, case studies, and interviews. In each module students will be presented with in-video quiz questions to test their understanding. To further their mastery of the content students will also be asked to complete two peer reviewed assignments.

Upon completing this course, you will be able to:
1. Identify the different types of conflict
2. Illustrate the positive aspects of conflict
3. Provide examples of positive ways to deal with conflict

Syllabus

Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.

Different Types of Conflict
In this module we will describe the different types of conflict, identify the sources of conflict, and explain the levels of conflict.

Positive Aspects of Conflict
In this module we will discover the positive aspects of conflict, identify appropriate ways of managing conflict, and differentiate among the causes of conflict.

Positive Ways of Dealing with Conflict
In this module we will develop positive ways of dealing with conflict, evaluate the cost of conflict, and analyze the impact of conflict to employee engagement and performance.

Course Wrap-up
Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.

Taught by

Najla DeBow

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