edX: Six Sigma: Define and Measure

In this course, you will start by gaining an understanding of the background and meaning of Six Sigma and the five steps of the DMAIC process improvement flow: Define, Measure, Analyse, Improve and Control.

In this course we will start with the Define phase, where you will discuss what "Quality" means and how to identify the Voice of the Customer. You will learn how to set an improvement project goal, calculate process yield, and identify Critical-to-Quality parameters.

We continue with the Measure phase, where you will learn how to map a process and to use the necessary statistical techniques to establish the baseline performance of a process. You will also learn the basics of a Measurement System Analysis and to calculate the process capability. We will cover topics such as Tolerance design and Failure Mode and Effects Analysis (FMEA) as well as review the entire Six Sigma Roadmap as preparation for the second course in this series.

To complement the lectures, we provide interactive exercises, which allow learners to see the statistics "in action." Learners then master the statistical concepts by completing practice problems. These are then reinforced using interactive case-studies, which illustrate the application of the statistics in quality improvement situations.

Upon successful completion of this program, learners will earn the Technical University of Munich Lean Six Sigma Yellow Belt Certification, confirming mastery of the fundamentals of Lean Six Sigma to a Yellow Belt level, based on the American Society of Quality's Body of Knowledge for the Certified Six Sigma Yellow Belt.


Week 1: Six Sigma Introduction
Introduction to the SIx Sigma Methodology and the DMAIC process improvement cycle. We learn about cost of quality and how to calculate process yield.
Week 2: DEFINE - Defining the Problem
We discuss how to understand customer expectations, using the Kano Model to categorize quality characteristics. We start the first and difficult task of a Six Sigma project, Defining the Problem, and review the key content in a Project Charter.
Week 3: MEASURE - Statistics Review
Review of random variables and probability distributions used commonly in quality engineering, such as Binomial, Poisson and Exponential. We cover descriptive statistics, emphasizing the importance of clearly communicating our results of our project.
Week 4: MEASURE - Normal Distribution
Learn the characteristics of the Normal Distribution and how to use the Standard Normal to calculate probabilities related to normally distributed variables. Cover the Central Limit Theorem, and how it relates to sampling theory.
Week 5: MEASURE - Process Mapping
We introduce process mapping, including SIPOC and Value Stream Mapping. We identify the Critical-to-Quality characteristic for a Six Sigma project
Week 6: MEASURE -  Measurement System Analysis
Learn the basics of Measurement Theory and Sampling Plans, including
Precision, Accuracy, Linearity, Bias, Stability, Gage Repeatability & Reproducibility
Week 7: MEASURE - Process Capability
Introduction to Process Capability and the metrics CP/CPK for establishing our baseline process performance.
Week 8: Course Summary and Review.
4 Student
Cost Free Online Course
Pace Upcoming
Subject Business
Provider edX
Language English
Certificates $88 Certificate Available
Hours 3-4 hours a week
Calendar 8 weeks long

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Reviews for edX's Six Sigma: Define and Measure
5.0 Based on 4 reviews

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5.0 7 months ago
Anonymous completed this course.
The content is well simplified and the course team is very helpful and responsive.

Thanks to the course team for such a great effort.
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5.0 3 weeks ago
by José Luis Rosas Condorpuza completed this course, spending 5 hours a week on it and found the course difficulty to be medium.
This course covers a widespread variety of topics, all related and linked to the first two phases of DMAIC cycle.

Complexity used it's fine and the way topics are explained is amazing, most of the time you don't need to replay videos because you can understand them from the very first time.

Teacher Holly Ott leaves you with the least amount of questions and doubts unsolved.

I recommend this course to anyone who doesn't know anything about Six Sigma but is willing to learn from the basic to an intermediate level.
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5.0 3 months ago
Anonymous completed this course.
I completed the course and am now taking the second. It is a high quality course and very fair. I'd rate it favorably to some for credit coursework I have done. I'm aiming for the university's TUM Yellow belt available when obtaining required score (70% I believe) on all three courses in the series (~$270.) Excellent value. Thank you for this opportunity!
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5.0 5 months ago
Anonymous completed this course.
The course content, delivery and pace were just right. Although this was my first time taking a course in Quality Management (lean six sigma), I had clarity and a good grip of the theories taught.
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