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Overview

The objective of this course is to prepare students to understand the current theories, practices, tools and techniques in knowledge management (KM) to deal with the challenges with the organization and management of knowledge. This course addresses contemporary issues in managing knowledge, intellectual capital and other intangible assets by discussing the fundamental concepts of knowledge and its creation, acquisition, representation, dissemination, use and re-use, the role and use of knowledge in organizations and institutions, KM systems and its application in knowledge generation and transfer, and in the representation, organization, and exchange of knowledge, knowledge codification and system development, its testing, KM tools and portals, and finally ethical, managerial and legal issues in knowledge management.

Syllabus

Week 1: Introducing the concept of KM: Why KM, KM system life cycle, and aligning KM and business strategy

Week 2: KM Cycle: Knowledge creation, capturing tacit knowledge, Types of knowledge and its implications for KM

Week 3: Knowledge codification and system development: codification, system testing and deployment, Knowledge transfer and knowledge sharing- the role of culture and structure

Week 4: KM system : Analysis design and development: Knowledge infrastructure, Knowledge audit, and knowledge team

Week 5: KM system : Analysis design and development: Analysis, design and development of KM system

Week 6: KM tools and Portals: inferences from data, data mining and knowledge portals

Week 7: Evaluation of KM effectiveness: Tools and metrics
Ethical, legal and managerial issues

Week 8: KM experiences form Indian companies, KM innovation and Learning organization, The future of KM

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