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Training healthcare teams in intercultural communication and patient safety

Middlesex University London via Open Education by Blackboard

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Santa Fe University via Complexity Explorer
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Santa Fe University via Complexity Explorer

This MOOC examines three key areas of learning:

a) intercultural communication

b) multicultural/multidisciplinary teams

c) patient safety

More specifically this MOOC will address the following:

  • What is intercultural communication?
  • What are the characteristics of effective intercultural communication and how can we achieve them?
  • What do we mean by Multicultural/Multidisciplinary Healthcare Teams (MMHT)?
  • Why is effective intercultural communication essential to MMHT?
  • What challenges do MMHTs face in learning to communicate through the cultural boundaries of each other’s cultures?
  • What is patient safety?
  • Why do we need to be concerned about it?
  • Why effective intercultural communication within MMHT is the key to patient safety?

If you are a health professional I hope that this short course will help you to reflect deeply on your practice and that of your colleagues; if you are or have been a patient, I believe that as a human being you will also benefit by reading and discussing some of the content in this course with others who are following it.

Taught by

Rena Papadopoulos and Asanka Dayananda

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