To support our site, Class Central may be compensated by some course providers.

Negotiation and Conflict Resolution

via Open2Study

students interested
  • Provider Open2Study
  • $ Cost Free Online Course
  • Session In progress
  • Language English
  • Start Date
  • Duration 4 weeks long

Taken this course? Share your experience with other students. Write review

Whether you realise it or not, you negotiate and resolve conflict every day. This course introduces you to a way of thinking about Negotiation and Conflict Resolution that will give you renewed confidence.

This course provides you with an introduction to negotiation and conflict resolution from both an academic perspective and also from a practical or ‘skills’ based perspective. There are discussion boards which give you an opportunity to delve deeper into the issues with other people taking the course and also assessment items for you to undertake to help you recall key points along the way and to reinforce the learning. You will also receive some practical tips – negotiation ‘do’s and don’ts’, so you can continue to build on your skills in negotiation and conflict resolution after the course is complete.

What will I learn?

  • Recognise cognitive heuristics that lead to poor negotiation decisions
  • Identify a range of negotiation strategies and the consequences of only using a single strategy across different contexts
  • Label different phases of a negotiation and learn what to do in each phase
  • Understand how the skills and strategies can be applied to common workplace scenarios
  • Explore different explanations for the origins of human conflict
  • Understand a general framework for analysing and resolving conflict
  • Describe a set of common communication skills and how they apply
  • Bridge the gap between ‘knowing’ and ‘doing’ so that you can put the skills into practice in your own life.

Where could this lead me?

If you're wondering what your future could look like in this area, here are some potential careers you could head towards.

  • Procurement
  • Sales
  • Social work
  • Commercial or community mediation
  • General management

Taught by

Dr Andrew Heys

Related Courses

Reviews for Open2Study's Negotiation and Conflict Resolution
4.0 Based on 11 reviews

  • 5 stars 45%
  • 4 stars 27%
  • 3 stars 18%
  • 2 star 0%
  • 1 star 9%

Did you take this course? Share your experience with other students.

Write a review
  • 1
Gillie B
5.0 3 years ago
by Gillie completed this course, spending 3 hours a week on it and found the course difficulty to be medium.
I found the content of this course very clear and immediately useful both professionally and personally. I took a lot of notes as we went through, and have just finished writing them up (which was great for revision).

I also liked the presenter. Of all the MOOC courses I've done, the format was probably the easiest to navigate too. Very well done - so didn't have to spend hours trying to work out how to go to class. Really worthwhile and interesting without causing brain strain!
4 people found
this review helpful
Was this review helpful to you? Yes
Apostolos K
5.0 4 years ago
Apostolos completed this course, spending 2 hours a week on it and found the course difficulty to be medium.
Nice, short, course on the topic. Follows the open2study format which at times seems constraining. Discussions are quite dependent on who else is in the course.
2 people found
this review helpful
Was this review helpful to you? Yes
Ivan F
5.0 4 years ago
Ivan completed this course, spending 4 hours a week on it and found the course difficulty to be easy.
Really helpful. Dr Hayes is an amazing teacher with high pedagogic skills. I absolutely recommend this course for general knowledge.
2 people found
this review helpful
Was this review helpful to you? Yes
Savchenko A
1.0 3 years ago
by Savchenko is taking this course right now.
0 person found
this review helpful
Was this review helpful to you? Yes
Nitin B
4.0 4 years ago
by Nitin completed this course, spending 10 hours a week on it and found the course difficulty to be medium.
0 person found
this review helpful
Was this review helpful to you? Yes
Tilly B
4.0 2 years ago
by Tilly completed this course.
0 person found
this review helpful
Was this review helpful to you? Yes
Peter O
4.0 3 years ago
by Peter completed this course.
0 person found
this review helpful
Was this review helpful to you? Yes
Makis V
3.0 3 years ago
by Makis partially completed this course.
0 person found
this review helpful
Was this review helpful to you? Yes
Minerva E
5.0 3 years ago
Minerva is taking this course right now.
0 person found
this review helpful
Was this review helpful to you? Yes
John W
3.0 2 years ago
John completed this course and found the course difficulty to be easy.
0 person found
this review helpful
Was this review helpful to you? Yes
Silvia M
5.0 4 years ago
Silvia completed this course, spending 1 hours a week on it and found the course difficulty to be medium.
0 person found
this review helpful
Was this review helpful to you? Yes
  • 1

Class Central

Get personalized course recommendations, track subjects and courses with reminders, and more.