Customer Service Courses and Certifications

Customer Success: Conociendo al Cliente

8 reviews

Learn customer success strategies with Universidad Anáhuac's 5-week course. Develop negotiation, leadership, and customer service skills to enhance customer experiences and loyalty.

• edX
• 5 weeks, 4-6 hours a week
• On-Demand
• Free Online Course (Audit)

IBM;  Knowledge Accelerators

Customer Service Fundamentals

1636 ratings at Coursera

IBM's 4-week course equips learners with essential IT customer service skills, including communication, empathy, problem-solving, and process adherence. Earn badges and gain practical experience through labs.

• Coursera
• 23 hours 57 minutes
• On-Demand
• Free Online Course (Audit)

Great Customer Service with Emotional Intelligence

91 ratings at Udemy

Take your business to the next level by building a Customer Service Culture based on Emotional Intelligence.

• Udemy
• 1-2 hours
• On-Demand
• Paid Course

Introduction to Technical Support

719 ratings at Coursera

Kickstart your career in IT with IBM's 5-week course. Learn about technical support roles, use support tools, understand service-level agreements, explore ticketing systems, and gain hands-on experience.

• Coursera
• 12 hours 26 minutes
• On-Demand
• Free Online Course (Audit)

The Customer: How to Understand Their Needs (BITE SIZE)

36585 ratings at Udemy

Learn to understand modern customer needs, develop strategies for internal and external customer support, and build emotional connections with customers in this 1-2 hour course.

• Udemy
• 1 hour 9 minutes
• On-Demand
• Paid Course

Customer Service Mastery: Delight Every Customer

19537 ratings at Udemy

Master customer service with this practical course. Learn to delight customers, create unique experiences, and foster lifelong loyalty. Offered by an international speaker with 20 years of experience.

• Udemy
• 2 hours 15 minutes
• On-Demand
• Paid Course

Brilliant Customer Service: How to Impress your Customers!

13562 ratings at Udemy

Improve your customer service skills with this 1-2 hour course. Learn strategies for high-quality service, handling complaints, and dealing with difficult customers. Offered by UK Seminars.

• Udemy
• 1 hour 16 minutes
• On-Demand
• Paid Course

Customer Service English Essentials

7249 ratings at Udemy

Learn the English phrases, sentences, and tips you'll need to handle customer service situations over the phone.

• Udemy
• 6 hours 45 minutes
• On-Demand
• Paid Course

Conflict Resolution and De-Escalation for Upset Customers

6289 ratings at Udemy

You'll learn diagnosis and resolution techniques for tense, sensitive conflicts with upset clients and customers

• Udemy
• 1 hour 35 minutes
• On-Demand
• Paid Course

Customer Experience (CX) in Industry 4.0

5462 ratings at Udemy

Learn to create engaging customer experiences in the context of Industry 4.0. Explore the customer life cycle, understand the impact of Industry 4.0 on CX, and build a CX roadmap.

• Udemy
• 9 hours 30 minutes
• On-Demand
• Paid Course

Must-Have Skills (Training) for Virtual Assistants in 2024

5231 ratings at Udemy

Get training for the most frequently requested services (+ free delegation eBook and TONS of templates and scripts).

• Udemy
• 4 hours 43 minutes
• On-Demand
• Paid Course

Business Communication Skills: Handling Clients & Customers

4927 ratings at Udemy

Soft Skills Training | Social Skills | Business Etiquette | Business English | Customer Service Training

• Udemy
• 2 hours 44 minutes
• On-Demand
• Paid Course

[2024] Customer Service 2.0: Learn Digital Customer Service

4320 ratings at Udemy

Now with AI! Used by Chase, Intel, & more! Learn social media customer service, diagnosing user problems, & more.

• Udemy
• 1 hour 25 minutes
• On-Demand
• Paid Course

Customer Service, Customer Support, And Customer Experience

3539 ratings at Udemy

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service

• Udemy
• 4 hours 43 minutes
• On-Demand
• Paid Course

Satisfaction Guaranteed: Develop Customer Loyalty Online

2804 ratings at Coursera

Final course in Google's Digital Marketing & E-commerce Certificate, focusing on building customer loyalty in e-commerce. Learn to manage client relationships, monitor store performance, and prepare for job interviews.

• Coursera
• 1 day 5 hours 6 minutes
• On-Demand
• Free Online Course (Audit)