Completed
Intro
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Classroom Contents
Medical Error - From Disclosure & Apology to RCA
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- 1 Intro
- 2 Responding to Errors and Adverse Events
- 3 Short-term Effects on Second Victim
- 4 Effects on the Second Victim Aggravated By: • Medical culture of infallibility, perfectionism
- 5 Long-term Effects on Second Victim
- 6 Helping the Second Victim
- 7 Debriefing Methods • 3 questions
- 8 Root Cause Analysis
- 9 WHO is Responsible? • Work Conditions
- 10 Reconstruct Event
- 11 "Just Culture" Approach
- 12 Disclosure and Apology: Old Approach
- 13 Disclosure is Not Optional
- 14 Benefits of Disclosure
- 15 How to Disclose • Attending physician or senior staff member
- 16 Reactions to Disclosure
- 17 Apology: 4 Components
