BloomTech’s Downfall: A Long Time Coming

Hard Problems We Handle in Incidents but Aren't Recognized

Hard Problems We Handle in Incidents but Aren't Recognized

USENIX via YouTube Direct link

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Intro

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Hard Problems We Handle in Incidents but Aren't Recognized

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  1. 1 Intro
  2. 2 Title
  3. 3 Diagnostic Work
  4. 4 Recruiting
  5. 5 Status Reporting
  6. 6 Costs of Coordination
  7. 7 The Dilemma
  8. 8 Divide Conquer
  9. 9 Sacrifice Decisions
  10. 10 hindsight bias
  11. 11 parallel incidents
  12. 12 chat transcript

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