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Technical Support Fundamentals

Google via Coursera

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  • Provider Coursera
  • Subject Information Technology
  • $ Cost Free Online Course (Audit)
  • Session Upcoming
  • Language English
  • Certificate Paid Certificate Available
  • Effort 8-10 hours a week
  • Start Date
  • Duration 6 weeks long

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Overview

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In this course, you’ll be introduced to the world of Information Technology, or IT. This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, and job-related skills. You’ll also learn about the history of computers, and the pioneers who shaped the world of computing that we know today. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this IT Support Professional Certificate.

By the end of this course, you’ll be able to:
- understand how the binary system works.
- assemble a computer from scratch.
- choose and install an operating system on a computer.
- understand what the Internet is, how it works, and the impact it has in the modern world.
- learn how applications are created and how they work under the hood of our computer.
- utilize common problem-solving methodologies and soft skills in an Information Technology setting.

Except as otherwise noted, the contents on this site are licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Taught by

Google

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Reviews for Coursera's Technical Support Fundamentals
1.0 Based on 2 reviews

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  • 1
Jt A
1.0 4 months ago
by Jt partially completed this course.
Horrible. Worked through 6 week course doing all assignments. After 3 straight weeks of assignment submission complications I dropped and asked for a refund. 6 weeks of work and nothing to show for it. I seldom go out if my way to post a negative review but this was such a disappointment. If you enroll be sure to ask up front if their assignment submission, grading, and certificate processes have been debugged yet. I got at least a partial refund, which I appreciate, but I'm still so disappointed at the time I lost and the lost opportunity.
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Anonymous
1.0 4 weeks ago
Anonymous partially completed this course.
I agree with the other reviewer: SKIP THIS. It's super buggy and totally frustrating. I got to the very last segment before I realized that my assignments did not even submit totally and I made sure to go through the exact procedures completely. The online portal that is used for virtualization is problematic and did not capture all of my work. Then, as soon as you log in, never will the course remember where you left off. It's maddening. I didn't get a refund and paid for two months of Coursera. Totally bogus. Want to give ZERO STARS.
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