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Trailhead

Develop Emotional Intelligence

Salesforce via Trailhead

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Overview

Strengthen relationships at work using emotional intelligence strategies from Arizona State University.
  • Use self-awareness and self-management to strengthen relationships and be more productive.
  • Respond to your teammates with empathy and foster an environment of trust.

Syllabus

  • Emotional Intelligence
    • Explore the Four Elements of Emotional Intelligence
    • Become Self-Aware
    • Manage Emotional Reactions
  • Relationship Building
    • Respond to People with Empathy
    • Build Skilled Relationships

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Reviews

5.0 rating, based on 2 Class Central reviews

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  • Becky Litterio
    Great content! learned a lot of great info!I will come back for more topics. Info will be useful for my job
  • Stacy
    This course was very easy to follow. Instructions and information was easy to follow as well. There was a lot vital information to effectively help with self-managment at work or in your personal life. The reflections were a big help for self-awareness. I would recommend this course for all agencies (especially mental health and child care professionals) as a per-service training before employment.
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