Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Trailhead

Go Digital Fast with the Salesforce Customer 360

Salesforce via Trailhead

Overview

Discover how Salesforce can help you go digital fast, with bots, automation, CRM, and more.
  • Put customers at the center of everything with Salesforce Customer 360.
  • Explore trends causing companies to transform their products and customer relationships.
  • Grow your business, boost productivity, and make smart decisions with Sales Cloud.
  • Supercharge your agents with omni-channel tools and an intelligent service platform.
  • Explore our powerful suite of products and start building your digital marketing strategy.
  • Get introduced to the platform, navigate use cases, and build custom functionality.
  • Learn how to make customer service smarter and easier with chatbots.
  • Explore Flow Builder and learn when to use flows to automate your business processes.

Syllabus

  • Salesforce Customer 360: Quick Look
    • Get a Complete View of Your Customers
  • Digital Transformation
    • Learn About Digital Transformation
    • Learn About the Challenges and Opportunities of Digital Transformation
  • Sales Cloud Basics
    • Get to Know Sales Cloud
    • Grow Your Business with Sales Cloud
    • Measure Sales Metrics that Matter
    • Learn About the Salesforce Platform Advantage
  • Service Cloud Basics
    • Get to Know the Service Cloud Platform
    • Resolve Cases Faster
    • Deliver Omnichannel Service
    • Learn About the Salesforce Platform Advantage
  • Marketing Cloud Basics
    • Get Started with Marketing Cloud
    • Learn About Marketing Cloud and the Customer Success Platform
    • Get the Most Out of Marketing Cloud
  • Salesforce Platform Basics
    • Get Started with the Salesforce Platform
    • Discover Use Cases for the Platform
    • Understand the Salesforce Architecture
    • Navigate Setup
    • Power Up with AppExchange
  • Einstein Bots Basics
    • Learn About Einstein Bots
    • Plan Your Bot Content
    • Learn the Prerequisites and Enable Einstein Bots
  • Flow Basics
    • Get Started With Flows
    • Meet Flow Builder

Reviews

Start your review of Go Digital Fast with the Salesforce Customer 360

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Someone learning on their laptop while sitting on the floor.