IBM IT Support

Start your cloud computing journey with this self-paced introductory course! Whether you need general cloud computing knowledge for school or business, or you are considering a career change, this beginner-friendly course is right for you. In this course you’ll learn about essential characteristics of cloud computing and emerging technologies supported by cloud. You’ll explore cloud service models, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS), and Public, Private, and Hybrid deployment models. Discover the offerings of prominent cloud service providers AWS, Google, IBM, Microsoft, and others, and review cloud computing case studies. Learn about cloud adoption, blockchain, analytics, and AI. You will learn about the many components of cloud computing architecture including datacenters, availability zones, virtual machines, containers, and bare metal servers. You will also familiarize yourself with different types of cloud storage options, such as Object Storage. You’ll gain foundational knowledge of emergent cloud trends and practices including Hybrid, Multicloud, Microservices, Serverless, DevOps, Cloud Native, Application Modernization, as well as learn about cloud security and monitoring. You’ll also explore cloud computing job roles and possible career paths and opportunities. You will complete a number of labs and quizzes throughout this course to increase your understanding of course content. At the end of the course, you will complete a final project where you will deploy an application to Cloud using a serverless architecture, a valuable addition to your portfolio. After this course, check out the related courses to help you towards your new career as a cloud engineer, full stack developer, DevOps engineer, cybersecurity analyst, and others.

Take the next step in your IT professional journey with this self-paced, beginner friendly course! This course covers the basics of software, cloud computing, web browsers, application development concepts, programming languages, and database fundamentals. You will first be introduced to computing platforms and software applications. You’ll learn about the software lifecycle, software compatibility across different platforms, and software versioning. You'll also learn about installing and managing web browsers, using extensions and plug-ins, and keeping them secure and updated. Next you will learn about basic programming concepts, coding logic, and the different programming languages like Python. You’ll move on to data and database fundamentals and learn how to use, interface with, access and backup databases. After completing this course, you'll have a better grasp of software processes and feel more confident about using and securing applications. From mobile phone operating systems to workplace database applications, this course covers a wide range of software. Discover the benefits of cloud-based technologies and see how using the cloud can help businesses create and deploy applications faster. To solidify your understanding and put your skills to the test, the course includes numerous hands-on labs. It ends with a final project where you’ll showcase your newfound expertise and demonstrate your understanding of software, programming, and databases. Enroll now to take the next step in developing expertise in IT Fundamentals.

Get ready to enter the thriving field of Information Technology (IT), with job ready skills! This beginner friendly course provides the core hardware and operating system knowledge needed by anyone new to IT and computer hardware who wants to start a new career in technology, including IT Support, Networking, Cybersecurity, and Software Development. You will first be introduced to computing fundamentals, the four functions of computing, and the benefits of computing. You will become knowledgeable of internal computer components, including motherboards, central processing units (CPUs), memory, hard drives, expansion slots, and others. Learn to identify interfaces, ports, connectors, and peripherals. You will become familiar with tasks that IT professionals perform; including workstation procurement, workstation setup processes, configure commonly used operating system settings & screen capture commands, computer acquisition practices, and job-essential troubleshooting processes. By the end of this course, you will become knowledgeable about hardware and operating systems, mobile operating systems, interfaces and connectors, Linux, and macOS. Throughout the course you will practice what you learn using interactive exercises and hands-on labs. At the end of the course, you will have the opportunity to complete a final project where you will apply your understanding of course content. This course is also part of the series to help you prepare for CompTIA ITF+ and A+ certification exams.

With this beginner friendly course, learn fundamental Cybersecurity skills that are crucial for anyone using computing devices and connecting to the Internet. You will first learn to recognize common security threats and risks that individuals and organizations may face, such as theft, tampering, and destruction of sensitive information. You’ll then discover the characteristics of cyber-attacks and learn how you can employ best practices to guard against them. Next, you’ll learn about the best practices against cyberattacks. These include using strong passwords, good password management, and multi-factor authentication. You’ll learn ways in which you can strengthen your security plan with techniques like device hardening, encryption and more. You’ll then learn about safe browsing practices. You’ll gain an understanding of why you must practice safe browsing; to protect yourself against hackers, phishing, identity theft, security leaks, privacy issues and more. You’ll also explore methods for securing and managing confidential information. Then, discover how to configure browsers to help reduce security breaches. Throughout this course you will complete many hands-on labs which will enhance your understanding of course material. At the end of this course, you will have the opportunity to complete a final project where you will demonstrate your proficiency in cybersecurity. Designed specifically for beginners and those who are interested in a Cybersecurity Specialist or Analyst roles as well as entry-level roles in Information Security (Infosec) engineering. This course dives into the world of cybersecurity to give you the critical skills employers need. It also supports the needs of technical and IT support roles, who can find themselves on the front lines of defense for cybersecurity issues.