Teamwork Foundations

Introduction

• Teamwork is the core
• Getting the most from this course

1. The Importance and Benefit of Team Working

• Is it natural to work in a team?
• Nobody's perfect

2. What Makes a Good Team?

• A shared vision of success
• Dividing up the work
• The five stages of a team task
• The right environment
• Communicating: When to speak up

3. Difficulties That Teams Always Face

• What is the best size of a team?
• Seven causes of conflict
• Risky shift and groupthink
• Team behaviors to avoid
• What to do if you find someone annoying

4. Characteristics of Really Great Teams

• Be honest and open
• Be aware of your blind spot
• Three ways to be nice
• Forgiveness and carrying baggage

5. What Makes a Great Team Player

• Deliver results reliably
• Deliver more than your share
• Maintain a positive attitude
• Be a great listener
• Encourage quiet team members
• The right amount of talking
• Be able to play more than one role
• Go the extra mile

6. You Can Change How You Interact

• Use your strengths
• Your job, your comfort zone, and your potential
• Three ways to deal with your weaknesses

Conclusion

• Ten ways to start improving