What you'll learn:
- Discover what Customer Experience is
- Explore the Customer Life Cycle
- Discover what Industry 4.0 is
- Explore the Industry 4.0 Environment
- Discover the Impact of Industry 4.0 on Customer Experience
- Discover the benefits of Industry 4.0 on Customer Experience
- Learn how to build an Industry 4.0 Ready Customer Experience (CX) Road-map
Did you know that the world economy and humanity is at the verge of one of the most transformational periods in history of mankind?
Welcome to the forefront of technological evolution in manufacturing and beyond – welcome to the 'Customer Experience 4.0 - The Impact of Industry 4.0 on Customer Experience' course! In an era marked by unprecedented advancements in digitalization, connectivity, and automation, Industry 4.0 represents a paradigm shift that is reshaping the way we conceive, design, and operate industrial systems.
Industry 4.0, often referred to as the fourth industrial revolution, is characterized by the integration of smart technologies, data-driven decision-making, and the seamless interconnection of machines and processes. This course is designed to be your gateway into this transformative landscape, providing a comprehensive exploration of the principles, technologies, and applications that define Industry 4.0.
A course with a simple and comprehensive beginner's guide to "Customer Experience (CX) in Industry 4.0"!
Now with a 74 page fillable PDF Workbook exclusively designed to supplement this course!
In this course, there are 9 SECTIONS which cover over 80 lectures worth OVER 7 HOURS of content;
SECTION1 - INTRODUCTIONTOCUSTOMEREXPERIENCE(CX) - Discover what Customer Experience (CX) and learn about the 'Customer Life Cycle' which has three stages: Discover and Shop; Buy and Install; Use and Service. Explore the roadmap of customer interactions with your brand or business
SECTION 2 - KEYINSIGHTSANDMARKETTRENDSOFCUSTOMEREXPERIENCE(CX) - Discover Key Insights and Market Trends of Customer Experience including the Omni-Channel Customer Experience, Predictive analytics and Data-driven Insights, Automation for a better CX, Enabling Personalization at scale, Social Media, E-Commerce and Voice Commerce, Transparency across Business Operations, Aligning CX metrics with true drivers of Customer Value, Dedicated CX Roles within Organization, Data Security and Customer Privacy, Self-Service and Empowered Customers
SECTION 3 - CHALLENGESINCUSTOMEREXPERIENCE(CX) - Explore the Challenges of Customer Experience including Flawed or Limited Collection of Data, Identifying and Prioritizing CX Issues and Opportunities, Challenges in Delivering a Consistent Omni-Channel Experience, Insufficient Response from Customers, Poor Methods of Capturing Qualitative Data, Connecting Customer Experience and Return-on-Investment (ROI), Organizational Siloes, Outdated Documentation, Generating Data-driven Actionable Insights andDelivering Personalization at scale
SECTION 4 - OPPORTUNITIESFORINNOVATIONINCUSTOMEREXPERIENCE(CX) - Learn about the Opportunities for Innovation in Customer Experience including Make Data-driven Proactive Decisions, Better tools and technologies to manage Customer Experience, Better Understanding Customers, Enabling Personalization at scale, Self-Learning Systems and Automated Documentation Updating
SECTION 5 - EVOLUTIONOFINDUSTRIALREVOLUTIONSANDINDUSTRY4.0 - Discover the Evolution of Industrial Revolutions, Industry 4.0, Industry 4.0 Environment and Industry 4.0 Design Principles
SECTION 6 - THEIMPACTOFINDUSTRY 4.0 ONCUSTOMEREXPERIENCE(CX) - Discover the Impact of Industry 4.0 on Customer Experience including Applications of Big Data Analytics andInsights, Applications of Internet-of-Things (IoT) and Cyber Physical Systems (CPS), Applications of Additive Manufacturing, Application of Blockchain Technology, Applications of Artificial Intelligence (AI), Application of Augmented Reality (AR), Virtual Reality (VR) and Mixed Reality (MR), Application of Cloud Computing, Applications of Robotic Process Automation (RPA), Applications of Computer Simulation, Horizontal and Vertical Integration and New Business Models
SECTION7 - ADOPTIONCHALLENGESOFIMPLEMENTINGINDUSTRY 4.0 - Discover the Adoption Challenges of Implementing Industry 4.0 including Skillset Gap and Related Challenges, Financial Challenges, Technology Challenges, Inter-operability and Standardization Challenges, Infrastructure Challenges, Data Leveraging Challenges, Organizational Challenges, External Environment Factors, Legal andRegulation Challenges and Cyber Security Challenges
SECTION8 - DRIVERS OFIMPLEMENTINGINDUSTRY 4.0 - Discover the Drivers which are accelerating the Adoption of Industry 4.0 including Faster Time-to-Market (TTM) and Matching the Demand-Supply, Organizational Drivers, Better CX, Increasing Efficiency, Productivity and Reducing Wastage, Demand for Better Quality, Competition and Market Drivers, Financial Drivers, Technology Drivers and Enablers, Need for an Agile and Resilient Supply Chain, Labour and Skill Shortages
SECTION9 - INDUSTRY 4.0 IMPLEMENTATIONFRAMEWORK ANDCASESTUDIES - Explore Industry 4.0 Implementation Framework and discover how you can use Industry 4.0 to enhance the Customer Experience for your business
Jump right in to learn and discover about all of the amazing and transformative content on Customer Experience in Industry 4.0 and be updated with latest trends in the world of tech and business! Be a part of Industry 4.0!
About the Instructor: Hi, I'm Deshan and I'm a Digital Transformation Consultant. I have a M. Sc. in Technology Management (Pending) from the Staffordshire University, UK as well as First Class Honors in B. Sc. (Applied Information Technology) from the Staffordshire University, UK. I also have around 10 years of experience in coding websites and software; creating multimedia, illustrations and graphics as well as computer simulation and 3D modelling! Feel free to ask any question regarding Digital Transformation, Industry 4.0 and Digital Disruption in the forum!
