subject
Intro

Open2Study: Negotiation and Conflict Resolution

 with  Dr Andrew Heys

Whether you realise it or not, you negotiate and resolve conflict every day. This course introduces you to a way of thinking about Negotiation and Conflict Resolution that will give you renewed confidence.

This course provides you with an introduction to negotiation and conflict resolution from both an academic perspective and also from a practical or ‘skills’ based perspective. There are discussion boards which give you an opportunity to delve deeper into the issues with other people taking the course and also assessment items for you to undertake to help you recall key points along the way and to reinforce the learning. You will also receive some practical tips – negotiation ‘do’s and don’ts’, so you can continue to build on your skills in negotiation and conflict resolution after the course is complete.

What will I learn?

  • Recognise cognitive heuristics that lead to poor negotiation decisions
  • Identify a range of negotiation strategies and the consequences of only using a single strategy across different contexts
  • Label different phases of a negotiation and learn what to do in each phase
  • Understand how the skills and strategies can be applied to common workplace scenarios
  • Explore different explanations for the origins of human conflict
  • Understand a general framework for analysing and resolving conflict
  • Describe a set of common communication skills and how they apply
  • Bridge the gap between ‘knowing’ and ‘doing’ so that you can put the skills into practice in your own life.

Where could this lead me?

If you're wondering what your future could look like in this area, here are some potential careers you could head towards.

  • Procurement
  • Sales
  • Social work
  • Commercial or community mediation
  • General management

Syllabus

MODULE 1: THINKING LIKE A NEGOTIATOR
   
MODULE 2: THE FIVE PHASES OF A NEGOTIATION
   
MODULE 3: CONFLICT RESOLUTION – THEORY AND PRACTICE
   
MODULE 4: COMMUNICATION SKILLS
11 Student
reviews
Cost Free Online Course
Provider Open2Study
Language English
Calendar 4 weeks long
+ Add to My Courses
Learn Data Analysis udacity.com

Learn to become a Data Analyst. Job offer guaranteed or get a full refund.

Advertisement
Become a Data Scientist datacamp.com

Learn Python & R at your own pace. Start now for free!

Advertisement
FAQ View All
What are MOOCs?
MOOCs stand for Massive Open Online Courses. These are free online courses from universities around the world (eg. Stanford Harvard MIT) offered to anyone with an internet connection.
How do I register?
To register for a course, click on "Go to Class" button on the course page. This will take you to the providers website where you can register for the course.
How do these MOOCs or free online courses work?
MOOCs are designed for an online audience, teaching primarily through short (5-20 min.) pre recorded video lectures, that you watch on weekly schedule when convenient for you.  They also have student discussion forums, homework/assignments, and online quizzes or exams.

11 reviews for Open2Study's Negotiation and Conflict Resolution

Write a review
4 out of 4 people found the following review useful
2 years ago
Gillie Bray completed this course, spending 3 hours a week on it and found the course difficulty to be medium.
I found the content of this course very clear and immediately useful both professionally and personally. I took a lot of notes as we went through, and have just finished writing them up (which was great for revision). I also liked the presenter. Of all the MOOC courses I've done, the format was probably the easiest t Read More
I found the content of this course very clear and immediately useful both professionally and personally. I took a lot of notes as we went through, and have just finished writing them up (which was great for revision).

I also liked the presenter. Of all the MOOC courses I've done, the format was probably the easiest to navigate too. Very well done - so didn't have to spend hours trying to work out how to go to class. Really worthwhile and interesting without causing brain strain!
Was this review helpful to you? YES | NO
2 out of 2 people found the following review useful
3 years ago
profile picture
Apostolos K. completed this course, spending 2 hours a week on it and found the course difficulty to be medium.
Nice, short, course on the topic. Follows the open2study format which at times seems constraining. Discussions are quite dependent on who else is in the course.
Was this review helpful to you? YES | NO
2 out of 2 people found the following review useful
3 years ago
profile picture
Ivan F. completed this course, spending 4 hours a week on it and found the course difficulty to be easy.
Really helpful. Dr Hayes is an amazing teacher with high pedagogic skills. I absolutely recommend this course for general knowledge.
Was this review helpful to you? YES | NO
0 out of 2 people found the following review useful
2 years ago
Savchenko Alla is taking this course right now.
Was this review helpful to you? YES | NO
0 out of 1 people found the following review useful
3 years ago
Nitin Binhani completed this course, spending 10 hours a week on it and found the course difficulty to be medium.
Was this review helpful to you? YES | NO
0 out of 1 people found the following review useful
2 years ago
Tilly Boleyn completed this course.
Was this review helpful to you? YES | NO
0 out of 1 people found the following review useful
2 years ago
Peter O'brien completed this course.
Was this review helpful to you? YES | NO
0 out of 1 people found the following review useful
2 years ago
Makis Vallianatos partially completed this course.
Was this review helpful to you? YES | NO
0 out of 1 people found the following review useful
2 years ago
profile picture
Minerva Escaño is taking this course right now.
Was this review helpful to you? YES | NO
0 out of 1 people found the following review useful
2 years ago
profile picture
John Walsh completed this course and found the course difficulty to be easy.
Was this review helpful to you? YES | NO
0 out of 1 people found the following review useful
3 years ago
profile picture
Silvia May completed this course, spending 1 hours a week on it and found the course difficulty to be medium.
Was this review helpful to you? YES | NO

Write a review

How would you rate this course? *
How much of the course did you finish? *
Review
Create Review