Contact Center Artificial Intelligence Courses and Certifications

Google Cloud;  Google Microcredential

Customer Experiences with Contact Center AI - Dialogflow CX

Learn to design customer conversations using AI with Google Cloud's 13-week course. Create, test, and implement virtual agents using Dialogflow CX, with just 1 hour of study per week.

• Coursera
• 13 weeks, 1 hour a week
• On-Demand
• Paid Course
• 4 courses

Google Cloud;  Google Microcredential

Customer Experiences with Contact Center AI

Learn to design, develop, and deploy AI conversational solutions for customer service with Google Cloud's 13-week course. Gain best practices for secure, scalable implementations.

• Coursera
• 13 weeks, 3 hours a week
• On-Demand
• Paid Course
• 3 courses

Contact Center AI: Building a Dynamic Virtual Agent

Welcome to 'Contact Center AI: Building a Dynamic Virtual Agent', the second course in the 'Customer Experiences with Contact Center AI' course series. Learn how to develop customized customer conversational solutions using (CCAI).

• Pluralsight
• 1 hour 32 minutes
• On-Demand
• Free Trial Available

Virtual Agent Development in Dialogflow CX for Citizen Devs

In this course, you'll learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI).

• Pluralsight
• 1 hour 7 minutes
• On-Demand
• Free Trial Available

CCAI Conversational Design Fundamentals

Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series.

• Pluralsight
• 1 hour 14 minutes
• On-Demand
• Free Trial Available

Virtual Agent Development in Dialogflow CX for Software Devs

Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series.

• Pluralsight
• 1 hour 3 minutes
• On-Demand
• Free Trial Available

Virtual Agent Development in Dialogflow ES for Citizen Devs

Welcome to "Virtual Agent Development in Dialogflow ES for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series.

• Pluralsight
• 1 hour 14 minutes
• On-Demand
• Free Trial Available

Contact Center AI: Conversational Design Fundamentals

Welcome to Contact Center AI: Conversational Design Fundamentals, the first course in the Customer Experiences with Contact Center AI course series. You'll learn how to design, develop, and deploy customer conversational solutions using (CCAI).

• Pluralsight
• 1 hour 53 minutes
• On-Demand
• Free Trial Available

Virtual Agent Development in Dialogflow CX for Software Devs

Google's intermediate course for software developers on creating customized conversational solutions using Contact Center AI, with a focus on testing, logging, and integration.

• Google Cloud Skills Boost
• 5 hours 30 minutes
• On-Demand
• Paid Course

Contact Center AI: Conversational Design Fundamentals

Learn to design conversational solutions using Google's Contact Center AI, covering Dialogflow, Agent Assist, and Insights for enhanced virtual agent design.

• Google Cloud Skills Boost
• 3 hours 45 minutes
• On-Demand
• Paid Course

Virtual Agent Development in Dialogflow CX for Citizen Devs

Learn to develop customer conversational solutions using Contact Center AI with Google's course. Gain skills in Dialogflow CX and voice-enabled virtual agent conversations.

• Google Cloud Skills Boost
• 11 hours
• On-Demand
• Paid Course

Google Cloud;  Google

Contact Center AI: Conversational Design Fundamentals

165 ratings at Coursera

Learn to design conversational solutions using Google Cloud's Contact Center AI in this 2-week beginner course. Ideal for designers, developers, and operations specialists.

• Coursera
• 4-5 hours
• Finished
• Free Online Course (Audit)

Google Cloud;  Google

Virtual Agent Development in Dialogflow CX for Citizen Devs

38 ratings at Coursera

Google Cloud's 5-week course teaches how to develop customer conversational solutions using AI, with a focus on adding voice communication to virtual agent conversations.

• Coursera
• 12 hours
• Finished
• Free Online Course (Audit)

Google Cloud;  Google

Virtual Agent Development in Dialogflow CX for Software Devs

19 ratings at Coursera

Google Cloud's 2-week course for software developers on creating advanced, customized conversational solutions using Contact Center AI. Prior completion of a specific course is required.

• Coursera
• 5-6 hours
• Finished
• Free Online Course (Audit)

Google Cloud;  Google

Virtual Agent Development in Dialogflow ES for Citizen Devs

13 ratings at Coursera

Learn to develop customer conversational solutions using Contact Center AI with Google Cloud's 2-week course. Ideal for conversational designers, citizen developers, and software developers.

• Coursera
• 11 hours
• Finished
• Free Online Course (Audit)