Customer Service Courses and Certifications

Customer Service Success: Take Your Skills to the Next Level

2780 ratings at Udemy

3-in-1 Customer Service Training: Levels 1, 2, 3 | Improve Your Soft Communication Skills, Customer Support & Experience

• Udemy
• 8 hours 43 minutes
• On-Demand
• Paid Course

Customer Support Skills

2762 ratings at Udemy

Sharpen your customer support skills in under an hour with this course, covering email writing, handling tough conversations, and developing empathy.

• Udemy
• On-Demand
• Free Online Course

Start Improving Customer Service

2034 ratings at Udemy

Creating a Customer Service advantage in Your department or business through communication and Customer Management

• Udemy
• 1-2 hours
• On-Demand
• Paid Course

Customer Service: 6 Keys To Exceptional Customer Service

1093 ratings at Udemy

Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service

• Udemy
• 1 hour 45 minutes
• On-Demand
• Paid Course

Customer Service: How to sell more without advertising

1059 ratings at Udemy

Learn how to create a customer experience that earns you customer loyalty and creates word of mouth advertising.

• Udemy
• 1 hour
• On-Demand
• Paid Course

Customer Service Fundamentals: Putting People First

442 ratings at Udemy

Customer Care | Listening | Great Customer Service | Concern for Others | Company Culture | Engaging People | Responding

• Udemy
• 2 hours 49 minutes
• On-Demand
• Paid Course

Microcredential

Fundamentos da Gestão do Sucesso do Cliente

Learn to manage customer success with a comprehensive view in this 17-week course by Fundação Instituto de Administração. Gain skills to improve user experience and achieve business objectives.

• Coursera
• 17 weeks, 8 hours a week
• On-Demand
• Paid Course
• 4 courses

Getting Started with Call Center Training

374 ratings at Udemy

Call Center Training is essential for both new hires and existing staff to sharpen their skills and feel motivated.

• Udemy
• 1-2 hours
• On-Demand
• Paid Course

Outstanding Customer Service - The Ultimate Guide!

300 ratings at Udemy

Learn to transform your business with outstanding customer service in this 2-3 hour online course. Gain skills in problem-solving, handling difficult customers, and increasing referrals.

• Udemy
• 2 hours 28 minutes
• On-Demand
• Paid Course

CX - Customer Experience Management

243 ratings at Udemy

Learn to prioritize customers with this 2-hour course on Customer Experience Management. Gain insights on CX programs, customer feedback tools, and strategies to improve customer retention.

• Udemy
• 1-2 hours
• On-Demand
• Free Online Course

The Guide To Philippines Outsourcing

224 ratings at Udemy

A beginner's guide to finding, hiring and managing Filipino virtual assistants to help your business

• Udemy
• 2-3 hours
• On-Demand
• Free Online Course

CVS Health

Preparing for Your Call Center Customer Service Role

CVS Health's 2-week course prepares learners for a customer service role in a call center, offering resume guidance, interview preparation, and a hands-on project to demonstrate learned skills.

• Coursera
• 3 hours 58 minutes
• On-Demand
• Free Online Course (Audit)

Technical Support (IT) Case Studies and Capstone

130 ratings at Coursera

IBM's 6-week course offers hands-on technical support training, merging theory with practice. Topics include hardware, software, networking, cybersecurity, and cloud computing. Completion offers a CompTIA discount voucher.

• Coursera
• 10 hours 2 minutes
• On-Demand
• Free Online Course (Audit)

CVS Health Microcredential

CVS Health Call Center Customer Service

Learn to provide exceptional customer service in a call center setting with this CVS Health course. Gain practical skills through videos, simulations, and projects, and earn a professional certificate upon completion.

• Coursera
• On-Demand
• Paid Course

CVS Health

Introduction to Customer Service

75 ratings at Coursera

Improve your customer service skills with CVS Health's 4-week course. Learn communication, time management, conflict de-escalation, and problem-solving techniques for real-world retail scenarios.

• Coursera
• 18 hours 55 minutes
• On-Demand
• Free Online Course (Audit)