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Amazon Web Services

Introduction to Amazon Connect and the Contact Control Panel

Amazon Web Services via Coursera

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Overview

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This course explores the out-of-the-box capabilities of Amazon Connect, the various roles in the Amazon Connect contact center, and the Amazon Connect Contact Control Panel (CCP). The course includes the key features to deploy in Amazon Connect, considerations to get started, and a contact center agent’s daily activities.

Syllabus

  • Introduction to Amazon Connect and the Connect Control Panel (CCP)
    • This course explores the out-of-the-box capabilities of Amazon Connect, the various roles in the Amazon Connect contact center, and the Amazon Connect Contact Control Panel (CCP). The course includes the key features to deploy in Amazon Connect, considerations to get started, and a contact center agent’s daily activities.

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AWS Instructor

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