Amazon Connect Courses and Certifications

Learning Amazon Connect: Create and Manage a Contact Center

111 ratings at LinkedIn Learning

Learn how to use Amazon Connect to build a self-service, cloud-based contact center service.

• LinkedIn Learning
• 1-2 hours
• On-Demand
• Free Trial Available

Amazon Web Services;  Amazon

Dive Deep into Amazon Connect Reporting and Metrics

Master advanced reporting for Amazon Connect contact centers with this 3-hour course by Amazon Web Services. Learn to process data, generate reports, automate partitions, and visualize data.

• AWS Skill Builder
• 3 hours
• On-Demand
• Free Certificate

Amazon Web Services;  Amazon

Amazon Connect: Troubleshooting with Cloudwatch

Master Amazon CloudWatch with this advanced, 1-hour course by Amazon Web Services. Learn to monitor and troubleshoot Amazon Connect contact centers using insights, dashboards, and alarms.

• AWS Skill Builder
• On-Demand
• Free Certificate

Amazon Connect Essentials

Amazon Connect is a cloud-based contact center solution. Learn how to use Connect to set up a customer contact center for reliable customer engagement. Start a Free Trial

• A Cloud Guru
• 5 hours
• On-Demand
• Free Trial Available

Amazon Web Services;  Amazon

Amazon Connect: Introduction to the Administrative Interface

Learn to navigate and manage Amazon Connect's admin interface, covering reporting, metrics, and contact center optimization in 90 minutes with AWS.

• AWS Skill Builder
• 1-2 hours
• On-Demand
• Free Certificate

Amazon Web Services;  Amazon

Amazon Connect: Creating and Managing Amazon Connect Instances

Learn to create and manage Amazon Connect instances with AWS in just 1 hour, tailored for contact center professionals.

• AWS Skill Builder
• 1 hour
• On-Demand
• Free Certificate

Amazon Web Services;  Amazon

Introduction to Amazon Connect and the Connect Control Panel (CCP)

Learn Amazon Connect basics and CCP usage in under 1 hour with AWS. Ideal for contact center agents and technical professionals.

• AWS Skill Builder
• On-Demand
• Free Certificate

Amazon Web Services;  Amazon

Amazon Connect: Implementing Task on Connect

Learn to optimize contact centers with Amazon Connect Tasks, including task creation, scheduling, and reporting in a 2-hour AWS training.

• AWS Skill Builder
• 2 hours
• On-Demand
• Free Certificate

Amazon Web Services;  Amazon

Amazon Connect: Implementing Chat in Connect

Learn to implement chat in Amazon Connect, integrating AWS services for enhanced customer communication. (AWS)

• AWS Skill Builder
• 1 hour
• On-Demand
• Free Certificate

Amazon Web Services;  Amazon

Amazon Connect - Troubleshooting

Learn to troubleshoot Amazon Connect issues with AWS's 1-hour intermediate-level training.

• AWS Skill Builder
• 1 hour
• On-Demand
• Free Certificate

Amazon Web Services;  Amazon

Amazon Connect Customer Profiles Fundamentals

Customer Profiles is a built-in feature of Amazon Connect that works with all of the Amazon Connect supported customer-facing digital channels to empower agents with the customer insights they need to deliver personalized customer service. In this cours…

• AWS Skill Builder
• 40 minutes
• On-Demand
• Free Certificate

Amazon Web Services;  Amazon

Amazon Connect - Troubleshooting with Amazon CloudWatch

Learn to monitor and troubleshoot Amazon Connect using CloudWatch in this 1-hour AWS advanced training.

• AWS Skill Builder
• 1 hour
• On-Demand
• Free Certificate

Amazon Web Services;  Amazon

Amazon Connect Chat and Messaging Fundamentals

Amazon Connect chat and messaging channels allow your customers to reach your organization through text-based communications. The supported Amazon Connect text-based channels are web chat, mobile chat, Short Message Service (SMS), and third-party messagi…

• AWS Skill Builder
• 1 hour 10 minutes
• On-Demand
• Free Certificate

Create a Cloud Contact Center with Amazon Connect

Amazon Connect is an omnichannel cloud contact center. This course will teach you how to set up a contact center in a few steps and engage with your customers.

• Pluralsight
• 1 hour 24 minutes
• On-Demand
• Free Trial Available

Introduction to Amazon Connect and the Contact Control Panel

This course explores the out-of-the-box capabilities of Amazon Connect, the various roles in the Amazon Connect contact center, and the Amazon Connect Contact Control Panel (CCP). The course includes the key features to deploy in Amazon Connect, consider…

• Coursera
• 1 hour 3 minutes
• On-Demand
• Free Online Course (Audit)