This course teaches learners how to differentiate between functional and dysfunctional conflict, implement best practices for conflict resolution, understand legal issues related to conflict resolution, and develop conflict resolution procedures. The teaching method includes lectures, readings, and case studies. This course is designed for individuals interested in creating effective workplace conflict resolution policies.
Overview
Syllabus
- Course Introduction
- Unit 1: Functional versus Dysfunctional Conflict
- Unit 2: Best Practices for Conflict Resolution
- Unit 3: Legal Issues
- Unit 4: Conflict Resolution Procedures
- Course Feedback Survey
- Certificate Final Exam
